If the OST file name extensions aren't displayed, make sure that you clear the Hide extensions for known file types check box, as described in step 2. Rename any OST files by changing the OST file extension to. Click the View tab, select the Show hidden files and folders check box, and then clear the Hide extensions for known file types check box.If the folder isn't displayed, unhide the folder: Locate the following folder in Windows 8, Windows 7, or Windows Vista:Ĭ:\Users\ \AppData\Local\Microsoft\Outlook That is, delete the OST file, and then let Outlook create a new OST file and download the information again from Exchange Server. If this method doesn't resolve the issue, we recommend that you rebuild the OST file. On the Outlook ribbon, click the Send/Receive tab. When you have a problem syncing your Exchange mail with your mail.Right-click the folder, and then click Properties.
If there's an issue with a specific folder, you can resynchronize the folder in Outlook 2013 or Outlook 2010. The reason for these symptoms and other problems in synchronizing might be a corrupted OST file. You notice that some items such as email messages, appointments, contacts, tasks, journal entries, and notes are missing from your OST file or from your mailbox after you synchronize your OST file and your mailbox. You occasionally receive error messages when you synchronize your Offline Folder OST file (.ost) in Outlook with your mailbox on a server that's running Exchange Server. You experience an issue in Outlook, but that issue doesn't occur when cached mode is disabled. You see differences or mismatches between the messages that you receive in Outlook compared to those that you receive in Outlook Web App (OWA). When synchronization issues occur in Microsoft Outlook 2013 or Outlook 2010, you may experience one or more of the following symptoms.
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